These Terms of Service ("Agreement") govern the relationship between Closa LLC ("Closa," "we," "us") and the individual or entity ("Client," "you") that creates an account at tryclosa.com. By completing the signup process and checking the acceptance box, you agree to be bound by this Agreement in full.
If you are signing up on behalf of a business, you represent that you have authority to bind that business to this Agreement.
Closa is a performance-based lead generation service. We identify and deliver contact information for commercial prospects that match the criteria you specify at signup ("Lead Criteria"). You are charged only when a qualifying lead is delivered to your account — not for impressions, clicks, outreach attempts, or pipeline activity.
Closa does not guarantee that any prospect will respond, schedule an appointment, request a proposal, or award a contract. Our obligation is to deliver verified, matching lead contacts — not to close sales on your behalf.
At signup, you define your Lead Criteria including:
Closa will make commercially reasonable efforts to match leads to your stated criteria. You may update your Lead Criteria by contacting support@tryclosa.com. Criteria changes apply to future leads only and do not retroactively affect leads already delivered.
This section defines exactly what you are paying for. Read it carefully.
The following are valid grounds to dispute a lead (Section 6):
The following are NOT valid grounds to dispute a lead:
Our standard: We deliver the door. It's your job to open it. A qualified lead is a real commercial contact that matches your criteria — not a guaranteed appointment or closed deal.
Pay-as-you-go: Your card on file is charged the per-lead rate for your industry each time a Qualified Lead is delivered to your account. Charges occur at time of delivery.
Lead Pack: The full pack amount is charged upfront at signup. Lead Pack purchases are non-refundable once the pack is activated. Unused lead credits do not expire for 12 months from purchase.
All prices are in US dollars. By providing a payment method, you authorize Closa to charge that card for leads delivered under this Agreement. You are responsible for keeping your payment information current. Failed payments may result in suspension of lead delivery until resolved.
Closa reserves the right to adjust per-lead pricing with 30 days written notice to your account email. Price changes apply to future leads and do not affect Lead Packs already purchased.
If you believe a delivered lead does not meet the Qualified Lead definition in Section 4, you must submit a dispute within 7 calendar days of lead delivery. Disputes submitted after this window will not be considered.
To submit a dispute, email support@tryclosa.com with:
Closa will review and respond within 5 business days. Approved disputes result in a credit to your account equal to the lead charge. Credits are applied to future lead deliveries and are not refunded as cash.
Note: Closa tracks delivery timestamps and lead criteria at time of delivery. We reserve the right to deny disputes that are inconsistent with our delivery records or that are submitted in patterns suggesting abuse of the dispute process.
Each lead is delivered to only one active Closa client per industry per market. We do not sell the same lead contact to multiple clients in the same trade within the same territory at the same time.
Exclusivity applies at time of delivery. Closa does not guarantee that a prospect has not independently contacted other service providers or obtained quotes elsewhere.
Pay-as-you-go accounts may cancel at any time by emailing support@tryclosa.com. Cancellation takes effect within 1 business day. You will not be charged for leads delivered after your confirmed cancellation date.
Lead Pack accounts may cancel future deliveries at any time, but the upfront pack purchase is non-refundable. Unused credits remain available for 12 months from purchase date. Credits not used within 12 months are forfeited.
Closa may terminate your account immediately for: (a) chargebacks or payment fraud; (b) abusive use of the dispute process; (c) harassment of Closa staff; or (d) violation of any term of this Agreement.
By using Closa, you agree to:
Closa delivers lead information in good faith but makes no warranty that prospect information is complete, that prospects will be reachable, or that any business relationship will result. The service is provided "as is."
To the maximum extent permitted by law, Closa's total liability to you for any claim arising under this Agreement is limited to the amount you paid for the specific lead(s) at issue. Closa is not liable for lost profits, lost revenue, lost contracts, or any indirect or consequential damages.
This Agreement is governed by the laws of the State of Delaware, without regard to conflict of law principles. Any dispute not resolved through the dispute process in Section 6 shall be submitted to binding arbitration under the rules of the American Arbitration Association, conducted in English. The prevailing party is entitled to recover reasonable attorneys' fees.
Closa may update these Terms from time to time. We will notify you by email at least 14 days before material changes take effect. Your continued use of the service after the effective date constitutes acceptance of the updated Terms. If you do not agree, you may cancel your account before the effective date.
Questions about these Terms? Email support@tryclosa.com or write to Closa LLC, legal correspondence address on file.